At WeAreYathra™ we take great pride in the quality and craftsmanship of our products. Attention to design, materials, and garment construction is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any damage within 3 days; we will arrange for a replacement.
Your purchase is eligible for return or exchange if it meets the following conditions.
- An incorrect product has been delivered to you i.e. the product does not match the order in the confirmation email.
- If the product you receive has a genuine quality / manufacturing defect.
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we have been given an incorrect or incomplete address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by recipient.
We cannot accept returns on personalized, made to order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale and discounted items.
You may return merchandise through the mail or drop it off at the store for a replacement. For detailed procedures for returning items through the mail, please contact Customer Service at firstname.lastname@example.org
** Please note that the WeAreYathra™ store is not responsible to return these items for you.